1. Our Commitment
   We are committed to protecting your privacy and complying with UK data protection legislation, including the UK GDPR and Part 3 of the Data Protection Act 2018. We take all concerns regarding the handling of personal data seriously. If you believe we have mishandled your personal information or breached data protection laws, we want to know about it so we can put things right.
2. What this Policy Covers
   You can raise a complaint regarding any aspect of our data practices, including but not limited to:

• How your personal data is collected, used, shared, or stored.
• The accuracy, security, or retention of your data.
• Delays or failures in responding to your privacy rights requests (e.g., a Subject Access Request).
• Any alleged breaches of data protection laws.

3. How to Make a Complaint
   You do not need to use a specific form, but we ask that you provide as much detail as possible so we can investigate swiftly. You can submit your complaint via:

• Email: melissa.danks@43legal.com
• Post: FAO Melissa Danks, Forty Three Legal Limited, Radcliffe House, Lode Lane, Solihull, B91 2AA

Please include:

• Your full name and preferred contact details.
• A clear, concise summary of your concerns.
• Any relevant dates, case/reference numbers, or supporting documents.

4. Our Complaints Procedure
   We manage all data protection complaints through a formal, auditable process to ensure your concerns are handled impartially:

1. Acknowledgment: We will officially acknowledge your complaint in writing within 30 days of receiving it.
2. Investigation: We will investigate your complaint promptly. This may involve reviewing internal logs, correspondence, and relevant processing activities.
3. Keeping You Informed: We will keep you updated on the progress of our investigation. If we require more information to clarify your concerns, we will reach out to you.
4. The Outcome: We will inform you of the investigation outcome and any actions we have taken or intend to take to resolve the issue. The time it takes to investigate your complaint will depend on the complexity of that complaint but we will aim to provide our full response within 8 weeks of acknowledging your complaint.

5. Escalating Concerns
   We ask that you allow us the opportunity to resolve your data protection complaint directly in the first instance. However, if you are unsatisfied with our final response or how we have handled your data, you have the right to lodge a complaint directly with the UK regulator:

• Regulator: Information Commissioner’s Office (ICO)
• Helpline: 0303 123 1113
• Website: www.ico.org.uk/make-a-complaint 

6. Contact Us
   If you have any questions regarding this complaints policy, please contact us.