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What Does An SRA Virtual Complaints Manager Do?

What Does An SRA Virtual Complaints Manager Do?

What Does An SRA Virtual Complaints Manager Do?     Summary Law firms must have a clear, free-of-charge, first-tier complaints procedure that meets SRA Standards and Regulations, including prompt, fair handling and proper signposting to the Legal Ombudsman.​ The Legal...

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When Should A Risk Assessment Be Carried Out?

When Should A Risk Assessment Be Carried Out?

When Should A Risk Assessment Be Carried Out? Compliance and risk assessments go together like coffee and cake, tea and scones, Ross and Rachael – you get the idea – you cannot have one without the other. Regardless of your compliance duties and responsibilities, be they under...

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